COVID-19 Operating Guide: Know before you go...
To help mitigate the spread of COVID-19, BC’s public health officials have strongly recommended that all social and recreational travel be avoided in British Columbia until further notice based on direction from the PHO. This means all non-essential travel into, out of and within British Columbia should be postponed until the travel advisory is lifted. More information about the Province’s travel advisory is available on the Government of British Columbia’s website >>
The safety our team members, guests, and community are our top priority as we responsibly operate with adapted policies and protocols aimed at exposure reduction. We are all in this together. Please review our active COVID-19 Operating Guide, below, and make sure a visit to Callaghan Country is still the right option for you. This guide will be continuously reviewed and updated as new information and guidelines are provided by our government and health officials. We ask that our guests, staff, and community do their part by staying home if they feel sick, and by following all protocols below when at Callaghan Country.
WHEN VISITING CALLAGHAN COUNTRY, we ask that you please:
- Check our conditions page for available daily services
- Maintain Physical distancing by keeping two meters (six feet) away from one another. Respect people's boundaries and ask for consent before you get close.
- Going for a snowshoe or XC ski is not considered a social gathering. You must make sure this activity does not turn into a group of people meeting outside.
- Bring a mask or face covering, and be sure to wear a mask whenever physical distancing cannot be maintained. This includes busy times on the trailheads and any outdoor areas where people may be transitioning (including parking lots). Wearing a mask, including a non-medical mask or face covering (i.e. made with at least two layers of tightly woven fabric, constructed to completely cover the nose and mouth without gaping, and secured to the head by ties or ear loops) can help protect others around you.
- Follow good sanitary practices by washing and sanitizing your hands often, avoid touching your face, and sneeze or cough into your elbow.
Alexander Falls Touring Centre is open every Fri/Sat/Sun/Mon/Tues. Equipment Rentals and Retail will be available from Access Callaghan Ski Shop with the following adaptations (no reservations required):
- Subject to a single ingress and egress, as well as directional paths and limitations with regard to the number of people in each area at one time. There will be no boot-up area or benches inside.
- Employees and customers are required to wear non-medical face covering in all indoor public spaces.
- Physical barriers will be in place at the counter area.
- Hand sanitizer will be provided upon entry.
- Increased sanitization procedures will be in place.
- There will be a Callaghan Country representative managing traffic in and out of the facility.
- Full Alexander Falls Touring Centre Safety Plan (last updated Jan.12.20)
For guests considering reservations into the future...EVERYTHING IS SUBJECT TO CHANGE: We are still living in the Covid-19 pandemic, as such it is evident that each day comes with new announcements, policies, guidelines, or unexpected situations. Callaghan Country places absolute priority on the health and safety of our community. Things can and probably will change; we appreciate your patience as we determine the right thing to do. Adhering to travel recommendations/restrictions is the responsibility of the traveler, not the operator. Please respect the most current public travel guidelines when booking, re-evaluate at the final payment deadlines and on trip departure.
There is undeniably an ‘Acknowledgement of Risk’ for guests wishing to pursue this adventure amidst a Global Pandemic. No matter how many precautions and measures are taken, we cannot guarantee with certainty that COVID-19 will not find its way into the lodge. Please deeply consider your personal level of vulnerability AND that of your co-vulnerability.
Responsibility for co-managing the spread of COVID-19 is shared with all participants including staff, volunteers, AND GUESTS. It is critical that everyone understand their personal roles and responsibilities in reducing the potential spread of the virus. Additionally, all participants must also understand that continued delivery of Callaghan Country’s service is contingent on following all established protocols.
As part of your registration as an incoming guest, we ask that you carefully review our Journeyman Lodge COVID-19 Safety Plan to prepare yourself for active participation in the practices and protocols in place. If you have booked an Alpine Touring package or reserved the mechanized guest transfer add-on service, please also review our Mechanized Transfer Service Safety Plan.