CANCELLATION POLICY

CANCELLATIONS 
All Cancellations must be received in writing. Callaghan Country will remove the reservation from its calendar along will any associated balance payments and provide you with a cancellation receipt.

Cancellations received more than 30 days prior to arrival date will forfeit the Administration Fee ($100.00 /person) and halt any balance payments.
Cancellations received less than 30 days prior to arrival are acknowledged and remain 100% non-refundable.

Should circumstances require, Callaghan Country reserves the right to cancel reservations at any time. In the event of such a cancellation, and at Callaghan Country's discretion, ‘future Callaghan Country credits’ will be given to affected parties. Under no circumstances is Callaghan Country responsible for any guest's inconvenience or travel expenses.

Please remember that transportation to and from the lodge is weather dependent and delays can happen. Callaghan Country Wilderness Adventures is not responsible for delays or cancellations due to poor access conditions, poor roads, restrictions on trail access, or weather not conducive to outdoor recreation pursuits.

Please note: our cancellation policy differs for group (>3 accommodations) and full lodge venue reservations.
REFUNDS
​All payments are final. Callaghan Country does not provide refunds under any circumstance; this includes but is not limited to weather or snow stability issues; health-related issues; scheduling changes; missed connections; loss of childcare; border crossing problems; personal or family emergencies; regional restriction/closure; state of emergency; illness or injuries.
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Refunds for cancelled reservations can only be collected from your own cancellation/interruption insurance provider. Some credit cards provide this type of insurance, others do not. To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly urge our clients to purchase appropriate Trip Cancellation/Interruption and Emergency Medical Insurance through a reputable insurance provider to protect you and your investment. This typically needs to be purchased within 72hrs of making your reservation (purchase window) and costs approximately 5% to 7% of your trip cost, depending on the policy. Please seek out appropriate coverage or follow this link for a quote from our preferred provider:  Lifestyle Financial >
CREDITS
In the event that Callaghan Country issues a credit to a Reservation Holder it will be subject to terms and conditions at the discretion of Callaghan Country.  These credits are held as ‘Future Callaghan Country Vouchers’ and secured in the guest’s name with a confirmation number; set to expire 2 years from the date of issue. (For example, a credit issued on December 18, 2020 will expire on December 18, 2022.)  'FCCVs' can be utilised as follows:  
  • Put towards the cost of a future trip for the guest (subject to availability and any additional/increased fees)
  • Sold to another interested party
  • Gifted to a friend or family member
In order to continue to be valid, the transfer of any credit (either by sale or gift) must be communicated to Callaghan country by e-mail, or in writing, by the original recipient of the credit.

RESERVATION CHANGES
All changes must be received in writing.  
 
A reservation holder can change the name and/or contact information of a confirmed reservation (guest) listed for a reservation at any time before your arrival at our facility; there is no charge associated with this particular change.  A reservation holder may work with our guest services team to upgrade their package or add additional guests at the associated rate increase.
 
For change requests received more than 30 days prior to arrival date, a $25 per person transaction fee will be charged for any transfer request/rescheduling of a previously confirmed reservation to a new reservation date within the same season or calendar year.  This fee is non-refundable and helps cover the operating cost of our Reservation Services.