BOOKING POLICIES

A 30% non-refundable deposit and acknowledgement of Guest Terms and Conditions is required for each overnight reservation. Deposit is payable at time of reservation. Full payment is due 30 days prior to arrival.  In the event that payment becomes overdue, Callaghan Country reserves the right to cancel the reservation and resell the space.

Terms and Conditions of your booking and occupancy of Journeyman Lodge:

  • Journeyman Lodge is a backcountry facility located in a remote wilderness environment with no road access. Before departing for the lodge, ALL guests of Callaghan Country will be asked to carefully read and sign the RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT.  Please View a copy of this document and familiarize yourself with it before your arrival in Whistler, British Columbia. If you have any questions please contact us at 1.877.938.0616 or by email reservations (at) callaghancountry.com.
  • Guests will respect the experience of other guests in house, maintaining an inclusive social lodge atmosphere and ensuring all guests are welcomed in shared spaces such as the 2nd floor lounge and dining room.  Exclusive group experiences can be enjoyed outdoors.
  • Accommodation floors will be quiet after 10pm.  The 10 pm lights-out schedule is a guideline for responsible behavior and respect normally accorded to a healthy work environment.  Callaghan Country has a has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the lodge, or may remove a person who, while on the premises acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy property, uses aggressive language or otherwise threatening tone to staff or causes or threatens to cause a public disturbance.
  • Our lodge is a smoke-free establishment (this includes ‘vaping’); no smoking in the building or within 50' of windows or exterior doors. 
  • Callaghan Country is not responsible for lost, damaged, or stolen personal items.  We will make a reasonable effort to contact the guest if an item is left in the guest's room after the guest has checked-out. Item(s) will be placed in a secured location at the Alexander Falls Touring Centre for up to 2 weeks after departure.  Once the initial 2-week period has elapsed, the items(s) will be moved to a general ‘Lost & Found’ bin accessible to the public.  We will not ‘deliver’ or ‘ship’ any lost & found items, and it is the responsibility of the guest to either personally pick up their items or arrange pickup.   Any items in the Lost Found, which are not claimed within the winter operating season, will be donated to a local charity or discarded.